Digital banking makes it easier for TSB Bank customers to stay on top of their money, whenever and wherever they need to. With rising demand for digital banking services, TSB Bank is constantly looking for ways to streamline their onboarding process for new customers. To meet this need, TSB launched a new platform for digital customers including a new “Spend & Save” mobile banking app and a market-leading business savings account. 

TSB partnered with Onfido to accurately and securely verify that new customers are who they say they are. TSB customers quickly and easily sign up for a new account by submitting their identity document (ID) and a short video of their face. Onfido Verification suite confirms that the ID and facial biometrics are genuine and match the user in question - significantly reducing the chance of fraud. 

From the customers’ perspective, it’s quick and easy - as new users can open new accounts and access mobile banking in as little as 10 minutes. Hear how India Fines, Digital Onboarding Manager at TSB makes the new customer onboarding process as “slick and straightforward” as possible.

“The experience that I’ve had with Onfido, working with them quite closely throughout this whole project, has been really positive.”

India Fines, Digital Onboarding Manager at TSB Bank